CAITLIN MASON NAIKER

Privacy Policy

Your Privacy Matters

As a counselling professional, I understand the critical importance of your privacy and confidentiality. This Privacy Policy explains how I collect, use, protect, and handle your personal information when you use this website and my counselling services.

Information I Collect

Personal Information: When you contact me or book a session, I may collect your name, email address, phone number, and any information you voluntarily provide about your counselling needs.

Session Information: During counselling sessions, I maintain confidential records as required by professional standards and regulations.

Website Usage: I may collect basic website usage information such as pages visited and time spent on the site to improve user experience.

How I Use Your Information

Your information is used solely for:

• Providing counselling services
• Communicating with you about appointments and services
• Meeting professional and legal obligations
• Improving my services and website functionality

Confidentiality and Professional Standards

As a registered Specialist Wellness Counsellor with ASCHP (Registration: SWC24/1014), I adhere to strict professional confidentiality standards. All session information is kept strictly confidential, except in rare circumstances where disclosure may be required by law (such as cases involving harm to self or others).

Data Security

I implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and I cannot guarantee absolute security.

Third-Party Services

This website may use third-party services (such as contact forms or analytics). These services have their own privacy policies, and I encourage you to review them.

Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to your information
• Request deletion of your information (subject to professional obligations)
• Withdraw consent for certain uses of your information

Contact Me

If you have any questions about this Privacy Policy or how your information is handled, please contact me directly.

Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Terms of Service

Agreement to Terms

By using this website and engaging with my counselling services, you agree to be bound by these Terms of Service. Please read them carefully before proceeding.

Professional Services

I am a registered Specialist Wellness Counsellor with the Association of Supportive Counsellors and Holistic Practitioners (ASCHP Registration: SWC24/1014). My services are provided in accordance with professional standards and ethical guidelines.

Scope of Services

I provide counselling services including:

• Individual counselling for millennials
• Relationship and couples counselling
• Motherhood and parenting support
• Grief counselling

These services are not a substitute for medical treatment or psychiatric care when such interventions are appropriate.

Client Responsibilities

As a client, you agree to:

• Provide accurate information about your needs and circumstances
• Attend scheduled appointments or provide reasonable notice of cancellation
• Engage actively and honestly in the counselling process
• Inform me of any safety concerns or risks
• Pay fees as agreed upon

Confidentiality

All counselling sessions are confidential, subject to professional and legal obligations. I may need to break confidentiality in cases involving:

• Imminent risk of harm to yourself or others
• Abuse of a child, elderly person, or vulnerable adult
• Court orders or legal requirements

Appointments and Cancellations

Appointments are scheduled by mutual agreement. Please provide at least 24 hours notice for cancellations. Late cancellations or no-shows may be subject to fees.

Website Use

This website is for informational purposes. By using this site, you agree not to:

• Use it for any unlawful purpose
• Attempt to gain unauthorized access to any part of the site
• Transmit any harmful or disruptive content
• Violate any intellectual property rights

Limitation of Liability

While I strive to provide professional and effective counselling services, I cannot guarantee specific outcomes. My liability is limited to the fees paid for services.

Intellectual Property

All content on this website, including text, images, and design, is my intellectual property and protected by copyright law. Unauthorized use is prohibited.

Dispute Resolution

Any disputes arising from our professional relationship will be handled according to ASCHP guidelines and South African law. I encourage open communication to resolve any concerns.

Changes to Terms

I may update these Terms of Service as needed. Changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about these terms or my services, please contact me directly.